When your order ships, we email you a tracking link automatically. Search your inbox for "The Nerve Brand" or check your order confirmation email.

Can't find it? Email grace@thenervebrand.com with your order number and we'll resend it.

Amazon orders — including The Neuropathy Guy Nerve Cream — are tracked and managed inside your Amazon account under Your Orders › Track Package. For anything order-specific (delivery, returns, refunds) on an Amazon purchase, please use Amazon's support so it stays tied to your order.

Orders placed on thenervebrand.com are processed in 1 business day. Once shipped, standard delivery within the U.S. typically takes 2–4 business days. You'll get a tracking link by email the moment it ships.

We currently ship within the United States. If you're outside the U.S. and want to order, email us and we'll let you know what's possible.

If your order hasn't shipped yet, email grace@thenervebrand.com as soon as possible with your order number and we'll do our best to update it. Once a package is in transit we can't reroute it, but we'll always help you sort it out.

Carriers sometimes mark a package delivered a day early. Please give it 48 hours and check with neighbors or your building. If it still hasn't arrived, email us with your order number and we'll make it right.

You can't tell if something works without actually using it. So if you opened your product, gave it an honest try, and it didn't deliver, you're still covered. Just reach out within 60 days of delivery and we'll make it right with a refund.

If your order included multiple units, we simply ask that you return any unopened ones with your claim. This guarantee covers your first qualifying order — one claim per customer.

Changed your mind? Send any unopened, unused product back within 60 days of delivery and we'll refund the full purchase price of those items once we receive them. Product just needs to arrive in original, resalable condition with the seal intact.

Return shipping is covered by the customer, and original shipping charges are non-refundable.

Any free gift or bonus item is yours to keep. If you return the qualifying purchase that earned a "buy more, save more" or "buy X get Y" price, your refund may be adjusted to reflect the single-item or non-promotional price of what you keep.

Email grace@thenervebrand.com with your order number and we'll send return instructions. Approved refunds are processed within 3–5 business days of us receiving your product, back to your original payment method.

That's our mistake to fix. Send us a photo within 14 days and we'll ship a replacement or issue a full refund, including shipping. There's nothing to send back. This applies to both one-time and subscription orders.

This guarantee is built on good faith and is intended to be used once per customer. We reserve the right to decline refunds on excessive or repeated claims, returns outside the stated windows, or product that arrives used when an unused return was requested.

One scoop a day, mixed into water (use your Precise Scooper for an exact dose). Most people take it in the morning. It delivers 600mg of R-Alpha Lipoic Acid plus 27 nutrients in a single scoop.

Take as directed on the bottle. The gummies are a convenient daily option that supports nerve comfort and healthy circulation.

Everyone is different, and these are nutritional supplements — not an overnight fix. Many customers tell us the best results come from taking it consistently every day over a few months, which is exactly why our supply is built around a daily routine.

Our products are nutritional supplements, but everyone's situation is different. If you're on medication, pregnant, nursing, or have a medical condition, we always recommend checking with your doctor or pharmacist before starting anything new.

Keep it in a cool, dry place with the lid sealed, away from direct sunlight and heat.

Apply a small amount to the areas you want to soothe and massage in until absorbed. It's made for topical, everyday comfort and can be used alongside the Greens Blend or Gummies.

The Neuropathy Guy Nerve Cream is available on Amazon. Order and return questions for the cream are handled through your Amazon account.

You can cancel, pause, skip, or reschedule anytime before your next billing date — no fees, no phone calls, no hoops. Manage everything yourself in the customer portal, or email grace@thenervebrand.com and we'll handle it for you.

Manage my subscription

Yes. Before any subscription order ships, we send advance email reminders so you always know what's coming and when. You'll have a clear window to cancel, skip, or push back your next shipment before it's billed and sent — we never want you receiving product you didn't want.

Always. Cancelling before your billing date costs nothing and stops all future orders. There's no commitment, minimum term, or cancellation fee. If you cancel after an order has already been billed and shipped, that order follows our subscription return terms below.

Because you're notified ahead of every shipment, subscription orders that have already shipped are refunded only on return of the product:

• Contact us within 30 days of the shipment date to start a return.
• Send the product back in its original packaging (sealed or unsealed both qualify — we just need it returned).
• Once we receive it, we'll issue a full refund of that order's product cost to your original payment method.

Return shipping is the customer's responsibility, and original shipping charges are non-refundable.

Charges from us show up as The Nerve Brand on your statement. If something looks off, email us with the date and amount and we'll track it down and resolve it quickly.

On thenervebrand.com we accept all major cards — Visa, Mastercard, American Express, and Discover — plus PayPal, Apple Pay, Google Pay, and Shop Pay at checkout.